Crowd sourcing in-store help
Unfortunately the latest trend in customer service is to call out the lousy service you’ve received on the latest, most popular social media platform, and if you make a big enough stink (or you’re a big enough deal), your issues might be dealt with.
But this isn’t going to help when what you really need is to know which toggle bolts are rated for drywall…and there just isn’t anyone with a orange apron to be found.
That’s when you can turn to localweb.is/help-in-homedepot and post your question. Helpful contractors within 100 yards can answer your question. There might even be another customer in the store at that very moment who can walk over to your aisle to help you compare bolts.
Home Depot is a pretty smart company, so they even have someone monitoring the /help-in-homedepot to give their official response as well. Finding the right toggle bolt in Home Depot is a small local problem that doesn’t warrant any social media outrage.
And if for some reason you don’t get the service you expect, a little venting on /help-in-homedepot is actually productive. You are not looking to grab the eyes of Home Depot corporate, just the local manager which can be done quite easily since enough griping and comments will drive /help-in-homedepot to the top of the index at localweb.is where the complaints will be most visible. Think of it as a real-time Yelp review.
Too often consumers have to take customer service into their own hands. Those without Twitter followers or a social media presence can be left out. With the local web and /help-in-homedepot, they can get their local problems solved… by other locals.
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