A private suggestion box for restaurants
Frank’s is a local pizzeria in Chicago and like many restaurants, a good chunk of their business depends on their Yelp reviews. Reviews are often a double-edged sword and always a headache for restaurants since a single pissed off customer can write a scathing review, whether it’s true or not.
With /u/franks-suggestions customers have the opportunity to offer feedback that the owners can review. They can even see suggestions that other customers leave and comment on them. The /u/ means it’s unlisted so the only people who know about it are the people who visit Frank’s and see the note on the receipt “Please leave your comments at localweb.is/u/franks-suggestions.”
The general public isn’t exposed to this feedback so Frank can take care of the issues before they show up as 1 star reviews on Yelp.
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